General Conditions of Sale

These GTC regulate the purchase via electronic means of the products present on the website www.gioiapen.com, managed and owned by Gioia Pen srl with registered office in Via Michelangelo da Caravaggio, 15 – 80022 – Arzano, Naples, VAT no.: 09421901217

These GTC constitute an integral and essential part of the product purchase contract and the forwarding of the order implies acceptance thereof by the Customer.

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE (GTC)
1.1 – The contract stipulated between Gioia Pen and the Customer must be considered concluded with the acceptance, even partial, of the order by Gioia Pen. Such acceptance is considered tacit, unless otherwise communicated in any manner to the Customer. By placing an order in the various ways provided, the Customer declares that he has read all the information provided to him during the purchase procedure, and that he fully accepts the general and payment conditions transcribed below.
1.2 – If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles 50 et seq. of Legislative Decree 206/05.
1.3 – Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the failure to accept, even partially, an order.

The purchase of products on the site is permitted only to those who are 18 years of age or older.

The buyer is strictly prohibited from entering false, third-party or imaginary data in the registration procedure required to activate the process for the execution of this contract. Gioia Pen reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

These General Conditions of Sale may be modified by Gioia Pen, without prior notice. Each contract will be governed by the General Conditions of Sale in force at the time the order is placed by the Customer.

PURCHASE METHODS
2.1 – The Customer can only purchase the products present in the electronic catalogue of the site www.gioiapen.com at the time the order is placed, as described in the relevant information sheets. It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but may differ in colour, size, accessory products present in the figure. All purchase support information (Glossary, Purchase Guide, etc.) is to be understood as simple generic information material, not referable to the real characteristics of a single product.
2.2 – Correct receipt of the order is confirmed by Gioia Pen by means of an e-mail response, sent to the e-mail address communicated by the Customer. This confirmation message will report the Date and Time of execution of the order and an ‘Order Number, to be used in any further communication with Gioia Pen. The message will reiterate all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, using customer service.
2.3 – In the event of non-acceptance of the order, Gioia Pen guarantees timely communication to the Customer.

Gioia Pen reserves the right to change prices at any time, without prior notice. In the event that an incorrect and/or clearly derisory price is published, for any reason (system error, human error, etc.), the order will be cancelled, even in the event of initial validation.

If one of the requested products is not available, Gioia Pen undertakes to contact the Customer within 10 days of placing the order, communicating via email the unavailability and any alternative solutions. In this case, the Customer may wait for the delivery of the order, if Gioia Pen believes, at its sole discretion, to be able to find the unavailable product on the market, or cancel the order, obtaining a refund of any price already paid.

For certain products, subject to price promotions, Gioia Pen reserves the right to accept orders by reducing the quantities, subject to communication and acceptance by the Customer, failing which the order will be considered cancelled.

The order is shipped only when all the requested products are available. Therefore, partial shipments are not made.

3. PAYMENT METHODS

3.1 – Gioia Pen reserves the right to request additional information from the Customer (e.g. landline telephone number)