Who we are
Our website address is: Gioiapen.com.
This Privacy Policy explains how GIOIA ITALIA S.R.L.S. ("we", "us") collects, uses, and protects your personal data when you interact with our website and services.
Privacy Policy
What personal data we collect and why
Comments
When visitors leave comments, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. See the Gravatar privacy policy here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.
Contact forms
When you submit a contact form, we collect the information you provide (e.g., name, email, phone, message) to respond to your request and provide support. We may retain this correspondence for customer service records.
Account and orders
If you create an account or place an order, we process the necessary data to provide the service (e.g., identification, contact and shipping details, and order information). Payment data is handled by certified payment providers and is not stored in plain form by us.
Logs and security
For security and diagnostic purposes, our systems may record technical logs (e.g., IP address, timestamps, user agent, requested resources). This helps us prevent fraud and ensure the stability of our services.
Cookies
We use cookies and similar technologies to provide core functionality, remember your preferences, and improve performance. You can manage cookies through your browser settings; disabling certain cookies may affect the website’s functionality.
- Comment convenience cookies: if you leave a comment, you may opt‑in to saving your name, email, and website. These cookies last for 1 year.
- Session and login cookies: a temporary cookie checks if your browser accepts cookies. Login cookies typically last 2 days; screen options cookies last 1 year. If you select “Remember Me”, login persists for 2 weeks. On logout, login cookies are removed.
- Authoring cookies: if you edit or publish an article, an additional cookie in your browser stores the post ID; it expires after 1 day.
Embedded content from other websites
Articles may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the third‑party website and may collect data about you, use cookies, embed additional third‑party tracking, and monitor your interaction, including if you are logged in to that service.
Analytics
We may use analytics tools to understand how our website is used and to improve user experience. These tools may set cookies and collect usage data in aggregated form.
Who we share your data with
We do not sell your personal data. We may share data with trusted providers (e.g., hosting, email, analytics, payment or logistics providers) strictly to deliver our services and only under appropriate safeguards.
If you request a password reset, your IP address may be included in the reset email for security reasons.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely so that follow‑up comments can be recognized and approved automatically.
For users who register on our website, we store the personal information provided in their profile. Users can see, edit, or delete their information at any time (except username). Website administrators can also see and edit that information.
What rights you have over your data
Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict processing of, or object to the processing of your personal data, as well as the right to data portability. Where processing is based on consent, you can withdraw consent at any time.
If you have an account or have left comments, you can request an exported file of your personal data, including any data you have provided to us. You can also request that we erase any personal data we hold about you, except for data we must keep for administrative, legal, or security purposes.
To exercise your rights, contact us at sales@gioiapen.com.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Some providers may be located outside your country. Where applicable, we rely on appropriate safeguards for international transfers (e.g., Standard Contractual Clauses or equivalent legal mechanisms).
Your contact information
For privacy inquiries, you can reach us at sales@gioiapen.com or at our registered address: Via M. da Caravaggio, 15 – 80022 Arzano, NA. You may also call us at +39 3313284392.
Additional information
How we protect your data
We apply technical and organizational measures appropriate to the risk, including encrypted transport (HTTPS), access controls, least‑privilege policies and periodic reviews of our systems.
Data breach procedures we have in place
We maintain incident response procedures. In the event of a data breach, we assess the impact and, where required by law, notify users and/or authorities within the prescribed timeframes.
What third parties we receive data from
In limited cases (e.g., anti‑fraud, logistics or payment confirmations), we may receive data from third‑party partners solely to provide and safeguard our services.
Automated decision‑making and profiling
We do not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you. Basic service security checks may be automated (e.g., fraud prevention).
Industry regulatory disclosure requirements
Where required by law or regulation, we may need to retain or disclose certain information to competent authorities.